My device won't connect

Variable, Inc. Customer Support -

We are sorry to hear that there has been an issue. Please follow the troubleshooting steps below:


1. Make sure your Spectro 1 device and Spectro app are updated with the latest software update

2. Reset the Spectro 1 by holding the wake button down for 10 seconds

3. Turn off Bluetooth on smartphone

4. Turn on Bluetooth on smartphone

5. Turn on Spectro 1

6. Launch the ColorSnap app and select ‘scan’ to pair the device


If this does not solve the issue please let us know.

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