We are sorry to hear that there has been an issue. Please follow the troubleshooting steps below:
1. Make sure your Spectro 1 device and Spectro app are updated with the latest software update
2. Reset the Spectro 1 by holding the wake button down for 10 seconds
3. Turn off Bluetooth on smartphone
4. Turn on Bluetooth on smartphone
5. Turn on Spectro 1
6. Launch the ColorSnap app and select ‘scan’ to pair the device
If this does not solve the issue please let us know.